03 — Mobile product · 2024
HotelWeb App.
A pocket-sized layer of care that lets people ask for what they need, on their terms.
Project snapshot
Helpful without hovering.
WiseConcierge turns requests into simple, trackable moments of service. I led the product experience from service blueprint through mobile-first interface and design system.
Role
UX/UI lead
Type
Mobile product
Scope
Strategy + UI
02 — The challenge
Anticipate, don’t interrupt.
The best service is often invisible. We needed to make requests easy to discover while keeping the experience quiet and respectful.
03 — The process
Start with the moment.
01 ResearchHear needs
02 User FlowKeep it short
03 WireframesPrioritize calm
04 UI DesignSignal care
05 PrototypeTest language
06 TestingRemove doubt
07 Final UIShip clearly
04 — Responsive design
Small screen.
Big feeling.
09 — Results
A softer way to
ask for more.
WiseConcierge made the request feel like part of the experience, not a detour from it.
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